Process Improvement & Quality Fundamentals

April 08 - May 13, 2022
9:00AM - 12:00PM
Webex meeting

$625 per person

Register Here
Process Improvement & Quality Fundamentals

Presented by VMEC in partnership with the Vermont Section of ASQ

Dates: Fridays, April 8, 15 & 29 and May 6 & 13, 2022;
note there is no class Friday, April

9:00 am – 12 Noon each day 

Course Fee – $625; this does NOT include the cost of the course book, “The ASQ Certified Quality Improvement Associate Handbook” (Fourth Edition); you will need to purchase this prior to the start of the class.   If this course does not meet the minimum 12 persons in attendance by March 30, we’ll re-schedule to a later time frame. 

Note: Non-VT employees may attend this training;
also, t
his course coincides with an ASQ Certification Option.

Recorded Introductory webinars

Friday, March 5, 2021; Recorded link and presentation

Friday, March 19, 2021; Recorded link and presentation

Tim King, Education Chair for the Vermont Section of ASQ as well as the founding partner of the consulting and training firm, Quality Matters LLC, hosted the above intro webinars.  He is also the instructor for this course.

For an organization to pursue excellence and control costs, there must be internal capability for effective and sustainable process improvement. In five (5) 3-hour sessions, participants will learn the tools, techniques and necessary planning to improve a business process and achieve better outcomes, with increased efficiency. This course will enable participants to contribute to process improvement initiatives, while getting a comprehensive understanding of how quality management has and continues to evolve in all business sectors.

Quality improvement involves methods such as PDCA (Plan, Do, Check Act), Lean and kaizen, and Six Sigma. These are tools and methods all quality systems expect an organization to have in place and use.

In conjunction with the training, participants work on a project throughout the course with instructor feedback and guidance.  Suggested projects include:

  • Cycle time analysis and reduction
  • Root cause analysis
  • Process measurement & improvement
  • Customer dissatisfaction
  • Process audit & improvement

An added value for participating in this multi-week course is preparation to attain the Certified Quality Improvement Associate (CQIA) status (a lifetime certification) with the American Society for Quality (ASQ). 

Who should attend? Leadership team members and individual contributors that want to gain the knowledge and skills of a quality practitioner who participates in, or leads, process improvement projects. Also, this course is a great foundation for other courses such as auditing, risk management, corrective action and business process management.

What you should expect Each participant will need a sponsor for their project (most likely the participant’s manager or another leader from their company) that will support applying the tools to actual work that is value-added for the company. We will give sponsors regular updates on course content and suggestions for helping implement course content at work.

Course Outline 

Session 1: Quality management systems, terms and philosophies

  • ISO 9001 fundamentals; quality terms in common use
  • The history of quality and the pioneers that helped chart the course

Session 2: Process improvement planning

  • Identifying and evaluation the merit of a CI project; forming and chartering a CI team; identifying key project stakeholders; CI roadmaps (basic 7-step model vs. the DMAIC model)
  • Champions, sponsor and coaches for CI teams

Session 3: Process improvement steps, tools and templates

  • PDCA/PDCA thinking; lean & six-sigma tools
  • Running effective meetings; team development (forming, storming, norming & performing
  • Tools for decision making & for resolving conflict

Session 4: Fundamentals of quality assurance

  • Risk analysis; customer requirements capture and establishing process capability prior to full production
  • Measuring COPQ (the cost of poor quality) and how QA lowers these costs

Session 5: Fundamentals of quality control (internally and supplier) and corrective action

  • 100% inspection vs. sampling inspection; control on nonconforming product; effective corrective action steps & tools. In-process quality control and the 1-10-100 cost multiplier rule

CQIA Test Dates View this link and scroll to “Computer-Based Testing Dates”; note, not all 2022 dates have been posted; check back again soon.  The exam fee is a separate cost, not included in the course fee.

What is the value of certified employees? Investing in staff quality skills and knowledge will bring value and a market differentiator to your organization. ASQ certification offers these benefits:

  • Knowledgeable employees who assure product and service quality
  • Internationally recognized credentials from the global voice of quality
  • Greater employee loyalty and retention
  • A more competent Vermont workforce

Read below what participants and one sponsor of this course said about their experience:

“I sat for the exam this past Friday. I would like to thank Tim for all of the information and support he gave me. Even after the class ended, he helped me get set up to take the exam. Great class!  Thanks again for everything. And I passed the exam! Onto ASQ CCT certification!”
Phoebe Kittell, Quality Assurance Assistant, Vermont Precision Tools Inc. (referring to her fall 2021 ASQ certification examination and Tim King, Process Improvement and Quality Fundamentals course instructor and Education Chair for the Vermont Section of ASQ)

“The Process Improvement and Quality Fundamentals course was extremely useful.  Not only was I able to gather the knowledge to obtain the certification for ASQ’s CQIA, but I was also able to learn many different tools to help me lead continuous improvement projects and corrective actions.  Being able to learn the tools but also apply them to a real project was extremely helpful in understanding what the course was really about.”
– Stacey Reeve, Quality Engineer, Chroma Technology 

“I just passed my CQIA exam! The course references were great, as well as the class handouts and presentations.  With a little brushing up, I really went into this exam with a feeling of confidence. Thank you for all the hard work you and the VMEC/ASQ team put into the class, I will highly recommend it to others!”
Matt DeAngelis, Safety & Quality Manager, LEDdynamics Inc.

“The Process Improvement and Quality Fundamentals course hosted by VMEC had a positive impact on our organization.  The materials and tools presented within the class enabled us to refine a key processes as well as adequately prepare for, and pass, the ASQ certification exam. I would recommend it to other organizations looking to further the capabilities of their quality system and staff.”
– Justin Worth, VP of Operations, LEDdynamics Inc. and sponsor to Matt DeAngelis

“This is one of the better courses I’ve taken. In some ways, the online format was better than in-person (more convenient, no travel). The instructor was very knowledgeable and the pace was fast enough to cover lots of material and keep me engaged. I enjoyed meeting the other participants – a great group!”
– Ben Wallace, Director of Supply Chain and Continuous Improvement, IVEK Corporation 

About the instructor Tim King is the Education Chair for the Vermont Section of ASQ.  He is also the founding partner of the consulting and training firm, Quality Matters LLC, based in Williston, VT.  Tim provides clients with extensive business experience, having worked in various management and operational leadership capacities in the private sector and as a consultant for the past twenty-five years.

Tim has a master’s degree in Training & Management Development, and a master’s degree in Engineering. He has been certified by ASQ as Manager of Quality & Organizational Excellence (CMQOE), a Quality Auditor (CQA) and a Quality Inspector (CQI). Tim obtained his Master Lean Six-Sigma Black Belt from the Thayer School of Engineering-Dartmouth College. He is certified to administer the Myers-Briggs Type Indicator, MBTI®.

Questions on this course? Please contact Phil Chadderdon, VMEC Professional Manufacturing and Business Growth Advisor, at [email protected] or (802) 274-1407.

Payment: Please make check payable to “VMEC” and mail to PO Box 12, Randolph Center, VT 05061-0012. To pay by credit card (VISA, MC, AMEX), click here.