Process Improvement & Quality Fundamentals

August 14 - September 11, 2020
9:00AM - 12:00PM
Zoom meeting

$625 per person

Register Here


Presented by VMEC in partnership with the Vermont Section of ASQ

Fridays, August 14, 21 & 28,
Thursday, September 3 and Friday, September 11, 2020

9:00 am – 12 N each day

Course Fee – $625; includes the cost of the course book, “The ASQ Certified Quality Improvement Associate Handbook” (Fourth Edition)*

Note: This course coincides with an ASQ Certification Option

For an organization to pursue excellence and control costs, there must be internal capability for effective and sustainable process improvement.  In five (5) 3-hour sessions, participants will learn the tools, techniques and necessary planning to improve a business process and achieve better outcomes, with increased efficiency.  This course will enable participants to contribute to process improvement initiatives, while getting a comprehensive understanding of how quality management has and continues to evolve in all business sectors. 

Quality improvement involves methods such as PDCA (Plan, Do, Check Act), Lean and kaizen.  These are tools and methods all quality systems expect an organization to have in place and use. 

An added value for participating in this multi-week course is preparation to attain the Certified Quality Improvement Associate (CQIA) status (a lifetime certification) with the American Society for Quality (ASQ)

Who should attend? Leadership team members and individual contributors that want to gain the knowledge and skills of a quality practitioner who participates in, or leads, process improvement projects.  Also, this course is a great foundation for other courses such as auditing,  risk management, corrective action and business process management.

Each participant will identify a sponsor.  The sponsor could be the participant’s manager or another leader from their company that will provide guidance and support in applying the tools to actual work.   We will give sponsors regular updates on course content and suggestions for helping implement course content at work.   Participants will bring a project to work on throughout the duration of the course to get instructor feedback and guidance on the project.  Suggested projects include:

    • Cycle time analysis and reduction
    • Root cause analysis
    • Process measurement & improvement
    • Customer dissatisfaction
    • Process audit & improvement

Course Outline

  • Session 1:  Quality management systems, terms and philosophies
    • ISO 9001 fundamentals; quality terms in common use
    • The history of quality and the pioneers that helped chart the course
  • Session 2: Fundamentals of quality assurance
    • Risk analysis; customer requirements capture and establishing process capability prior to full production
    • Measuring COPQ (the cost of poor quality) and how QA lowers these costs
  • Session 3:  Fundamentals of quality control (internally and supplier) and corrective action
    • 100% inspection vs. sampling inspection; control on nonconforming product; effective corrective action steps & tools.  In-process quality control and the 1-10-100 cost multiplier rule
  • Session 4: Process improvement planning
    • Identifying and evaluation the merit of a CI project; forming and chartering a CI team; identifying key project stakeholders; CI roadmaps (basic 7-step model vs. the DMAIC model)
    • Champions, sponsor and coaches for CI teams
  • Session 5: Process improvement steps, tools and templates
    • PDCA/PDCA thinking; lean & six-sigma tools
    • Running effective meetings; team development (forming, storming, norming & performing.
    • Tools for decision making & for resolving conflict

Test Dates  View this link and scroll to “Computer-Based Testing Dates” in October and December 2020; note application deadline dates and fees.  The exam fee is a separate cost, not included in the course fee. 

  • Option 1: Test site in Williston (currently expected to be an option in October)
  • Option 2: On-line, see link above 

What is the value of certified employees?  Investing in staff quality skills and knowledge will bring value and a market differentiator to your organization.  ASQ certification offers these benefits:

  • Knowledgeable employees who assure product and service quality
  • Internationally recognized credentials from the global voice of quality
  • Greater employee loyalty and retention
  • A more competent Vermont workforce

* The course book will be shipped to you prior to the start of the course. 

About the instructor Tim King is the founding partner of the consulting and training firm, Quality Matters LLC, based in Williston, VT.  He is a senior member of the adjunct faculty team at the American Society for Quality (ASQ). Tim provides clients with extensive business experience, having worked in various management and operational leadership capacities in the private sector and as a consultant for the past twenty-five years.

Tim has a master’s degree in Training & Management Development, and a master’s degree in Engineering.  He is an adjunct instructor for the National American Society for Quality, and has been certified by ASQ as Manager of Quality & Organizational Excellence (CMQOE) a Quality Auditor (CQA) and a Quality Inspector (CQI).  Tim obtained his Master Lean Six-Sigma Black Belt from the Thayer School of Engineering-Dartmouth College.  He is certified to administer the Myers-Briggs Type Indicator, MBTI®.  

Questions on this course? Please contact Phil Chadderdon, VMEC Professional Manufacturing and Business Growth Advisor, at [email protected] or (802) 274-1407.

Payment: Please make check payable to “VMEC” and mail to PO Box 12, Randolph Center, VT 05061-0012. To pay by credit card (VISA, MC, AMEX), click here.