Fundamentals of Lean Office 101
Manufacturers and most non-manufacturing organizations need an effective way to learn and introduce proven Lean tools and concepts in office and administrative environments. Lean organizations produce greater value with higher quality in less time. In the beginning, Lean tools and concepts were only applied on the factory floor. Today, organizations of all sizes are applying the power of Lean to their office and administrative processes because front end inefficiencies and errors directly impact a customer’s experience – which can affect quality, customer service levels, and ultimately, company profitability and company growth.
At VMEC, we have a great solution. Our Fundamentals of Lean Office 101 workshop focuses on the unique application of Lean to an office where processes are not always visible. Using an interactive approach, you will use several tools to learn the best way to see a process, identify waste and determine the Lean tools to use to create a more effective administrative organization. This class uses a variety of exercises – including a simulated office situation using laptop computers – to demonstrate Lean concepts and illustrate the quantifiable benefits that can be achieved when applying Lean in an office or administrative setting.
The tools taught in this session increase operational effectiveness, provide better clarity to job roles and functions, increase process ‘flow’ and improve productivity and profitability. A combination of lecture, video and in-class activities are used where you will learn the importance of focusing your activities on how they provide value to the customer, how to map processes to make waste visible (which can then be minimized or eliminated) and to determine where to make Lean changes.