Training Within Industry (TWI)
Effective Skills to Attract, Train and Retain Employees
During World War II, success in the battlefield depended on industry’s ability to bring thousands of new workers and new supervisors into the industries making ships, planes, and weapons. Meeting the production challenge with this newly mobilized workforce required building the capabilities of supervisors to train, motivate and continuously improve.
The method used to achieve this skill building was called Training Within Industry (TWI). Toyota successfully uses these same methods as a foundation of their supervisory training method. TWI programs are typically 2 1/2 hour sessions performed over either 5 continuous days or several days in multiple weeks. Since these programs are intended as a skill-building exercise, a major part of the training is student demonstrations and role playing.
During TWI-related trainings, participants are presented with “real world” problems that everyone can easily relate to at the workplace. Participants compare how these problems are usually handled to the TWI method. This “learning by doing” concept forms the key to the TWI teaching method.
Overview of the three TWI programs offered by VMEC:
Job Instruction (JI) – Implementing a training system using the simple and repeatable Training Within Industry methods allows a company to address immediate challenges, such as:
- Plans for existing employees to build skills and flexibility through cross training
- Identifying risks and mitigating exposure in areas that might be shut down if a key employee were unavailable
- Identifying areas where staffing is needed and plans for new hire training
- and much more
This is a Train-the-Trainer workshop. The objective of the workshop is to train employees how to teach someone else a job using the TWI JI method. Knowing how to do something does not mean that we know how to teach someone else how to do it, or how to track their progress. Instructors need to clearly convey each element of a job task and why it needs to be done correctly.
Job Relations (JR) – TWI Job Relations addresses one of the most challenging parts of the supervisor’s job – establishing and maintaining good supervisor-employee relations and dealing with problems when they arise. Training and coaching supervisors to use this proven, simple, and repeatable methodology allows a company to:
- Create an inclusive work environment where people of all backgrounds and experiences contribute to their full potential
- Build trust and collaboration needed for continuous improvement
- Have a consistent and coachable methodology for dealing with people problems
- and much more
This workshop is ideal for supervisors and managers that are new to leadership or want a refresher on these skills. Leaders at all levels in the organization can benefit from this training as they learn a common language and methods and coach and support each other in applying the skills learned.
Job Methods (JM) – The aim of TWI Job Methods is to produce greater quantities of quality products in less time by making the best use of the people, machines and materials currently available. Participants are taught how to break down jobs into their constituent operations. It will enhance most team-based continuous improvement programs by delivering a high volume of small incremental improvements from individuals. JM provides a system to get the most out of manpower, machines and materials currently available. It conditions and develops individuals to break down a job into its details and eliminates wasteful tasks, combines and rearranges necessary tasks and simplifies those tasks that are required.