So many business managers and owners I meet say that their in-house IT person has all their tech needs “covered”. When I probe a bit further I usually discover that their definition of “covered” is far from complete. In some cases they’ve found a talented professional who is equally comfortable with everything from servers to application support. But when I ask if they are also carefully testing the backups, quickly helping with the daily barrage of staff issues, juggling the looming project deadlines and also drafting a technology budget for next year, they admit that not all tasks are going well. Click here to read more of NPI President John Burton’s article on how your IT needs do not need to resemble an iceberg!